Frequently Asked Questions

How it Works

Why Cook? fresh meals supplied are ready to eat. Just warm them up as per instructions on the label and enjoy.

Four Easy Steps to Order

1. Select your meals

We have a wide range of fresh meals to choose from. We’ll be adding more new meals in the future based on demand.

Why Cook? meals are delivered fresh and must be stored in the fridge under 5 degrees Celsius until you are ready to eat. These meals have a use by date of between 7 to 9 days from delivery.

We recommend that you consume your Why Cook? meals fresh. However, if required you may freeze most of our fresh meals before their use by date and consume them within 3 months.

2. Order online

Place your order by midnight on Sunday for delivery on following Tuesday.
Place your order by midnight on Wednesday for delivery on following Friday.

3. Proceed to Checkout

Please ensure you provide us with enough details to ensure a smooth delivery of your meals. You’ll need to give us specific instructions as to how to access your place for a secure delivery. This is especially important if you live in a security apartment complex (for example, you can arrange for someone to buzz the driver in, or provide us with an access code).  On the checkout page there is a field called “order notes” where you can add special instructions for your delivery.

Our delivery cost is between $5.00 dollars and $10.00 per order based on your Post Code.

4. Enjoy your meal, enjoy life

Currently, as the country is in lockdown, Why Cook? meals are delivered in paper bags and you need to be home to receive them. When ready to eat, it only takes a couple of minutes to warm up your Why Cook? meals in the microwave. Enjoy your restaurant quality Why Cook? meals and spend more time enjoying life.

5. Place your next order

Place your next order of Why Cook? fresh cuisine so you do not run out of ready-made, delicious and nutritious meals.

Delivery & Ordering FAQ

Why Cook? meals are delivered in paper bags and you need to be home to receive them. If no one is going to be home please advise and we’ll deliver your meals in a box with ice packs.

How long will my meals last for?

Fresh Why Cook meals will last between 7 to 9 days in the fridge.

How do the meals stay fresh?

Why Cook uses a natural method of preserving the food without the need for additives or preservatives. Straight after cooking, our meals are blast chilled to less than 4 degrees centigrade. This reduces the risk of pathogens developing. We then pack our meals while removing oxygen from the containers to slow down the oxidation process, allowing the product to stay fresh naturally for longer.

Can I freeze my Why Cook meals?

We recommend that your meals are consumed fresh. However, if required most of our meals may be frozen before the use by date and then consumed within 3 months. If you intend to freeze your meals, it is better to do so when you first receive them.

What happens if I have food allergies?

Our product description will contain advice as to whether the meal is Gluten or Dairy Free or both. For any other allergies, we suggest that you check each meal ingredient thoroughly before consumption.

Do you have vegetarian dishes?

We do have an ever increasing range of vegetarian dishes available.

Do you use any artificial additives, colours, flavour enhancers or preservatives?

We don’t use any artificial additives, colours, flavour enhancers or preservatives ourselves in the kitchen. However, there are some ready-made ingredients we use – for example some Asian sauces, cream etc.- which may contain additives. If you have any concerns about a particular dish, please email us at enquiries

How do I pay?

Payment is through PayPal where you can use VISA, MasterCard and AMEX.

Do I need to enter into a contract?

No. There are no contracts and no joining fees.

When should I put my Orders?

Place your order online by midnight on Sunday for delivery on following Tuesday.
Place your order by midnight on Wednesday for delivery on following Friday.
Orders finalised after these cut off point will be delivered during next week delivery.

Where do you deliver?

We currently deliver to many suburbs around Brisbane and surrounding areas. To verify if we deliver to your Post Code, first select a meal, then in the box under “Check Availability At” enter your Post Code and press “Check” to confirm delivery.

When do you deliver?

We deliver on Tuesday or Friday based on the time you place your order (see above).

Do you deliver on weekends and public holidays?

We are closed on these days. If your order falls on a public holiday, your delivery will move to the next possible delivery day. We’ll notify you on your expected delivery day.

Is there a minimum order?

The minimum order for our fresh quality meals is $50.00

Do I need to be home to receive the delivery?

To reduce packaging recycling, we usually deliver our meals in brown paper bags and you need to be home. However, if you are not home, we can deliver your meals in boxes with ice. We’ll be in contact to let you know the approximate time of delivery.

Can I pick up my order from the kitchen?

Yes. The kitchen is located on the lower ground floor of The Gap Football Club. Just drive around the Club house until you reach the football field, opposite a green shed. Park your car and walk to the kitchen (Brown Door next to Security Windows). We’ll advise you of picking up time. Please note that Social Distancing rules apply.

My Post Code is not on the list

With the expansion of the business, we’ll be adding new post codes to the list above. If your post code is not already in the list, please give us a call. Sometimes, we do different routes that can bring us closer to your home. Therefore, in some circumstances we may be able to arrange delivery to your address outside of the listed Post Codes.

What is Mauritian cuisine?

For more than 300 years Mauritian cuisine has been influenced by French, African, Indian and Chinese migrants. It has thus developed its own unique mild but scrumptious flavours.

If you have any additional enquiries please contact us.