Terms and Conditions

We reserve the right to refuse orders from customers at our discretion. We reserve the right to make any changes to the menus at our sole discretion. We endeavor to design and provide nutritiously balanced meals. Refer to your own health specialist for your specific health or dietary requirements or objectives. If you have any concerns about the meals, your weight or the health effects of our meals, please let us know immediately and we shall be happy to discuss these with you.

Why Cook? meals Guarantee

It is our intention to give total customer satisfaction through the goods and services we offer. Why Cook? meals should reach you in perfect condition. If you have reason to suspect that a product is somehow damaged, unfit for human consumption or is incomplete or has not been delivered, please contact us immediately. We shall endeavour to replace the items or give you an appropriate refund where possible. If you do not let us know within 8 hours of delivery, we may not be able to refund the item or replace it and you will be deemed as having accepted the Why Cook? meals for that day, unless we agree otherwise.


We use Paypal as our payment process provider and accept VISA, Master Card and Amex. Your card will be charged in advance for the full value of the total order. Your order is only confirmed when you receive both an order confirmation and a payment confirmation.

We reserve the right to amend or refuse the sale, if the payment is not received prior to delivery day. Please note that prices may alter, and that we reserve the right to change prices without prior notice.

We do not keep details of your credit card number. We do not accept Cash or Cheque payments.


Deliveries are effected at the nominated address you provided at ordering time. We deliver on Wednesdays and Fridays. You will receive one delivery per order. You cannot change the delivery day for your area.

We do not deliver on weekends, during public holidays (Queensland or National).We are closed on these days. If your order falls on a public holiday, your delivery will move to the next possible delivery day. We’ll notify you on your expected delivery day.

We will deliver the meals to you as stated on our website. Due to circumstances beyond our control, sometimes our drivers experience unavoidable delays. In these circumstances we respectfully request that you allow until 7pm for the delivery to occur.

Any liability for non-delivery shall be limited to replacing the meals within a reasonable time or issuing a credit note to you.


Our products are delivered chilled at the required temperature. Frozen and chilled products should be put in freezers and refrigerators respectively upon receipt. Cooking and re-heating instructions must be followed closely.

Warranties and Liability

We shall not be liable by reason of any misrepresentation (unless fraudulent) or any breach of warranty, condition or other term (express or implied) or any breach of duty or negligence for any damages whatsoever

Use of the Website and our Publications

Unauthorised duplication or publication of any materials from our website is prohibited.

Unauthorised duplication or publication of any other materials including but not limited to, brochures, text, graphics, recipes, newsletters, the selection and arrangement thereof, and all software compilations, underlying source code and software (our “publications”) is prohibited.

As a use of the publications, you may retrieve and display content from the site on a computer screen and print out individual pages from the site on paper for the sole purpose of placing an order with us or using information from the Publications in the consumption of our products, but copying, modifying, or transmitting for any other purpose is strictly prohibited except with prior written permission from us. You may not commercially exploit any of the content of the Publications. You acknowledge that Why Cook?, is our trade mark and that you may not use these names.

General Provisions

We shall not be liable for any delay or failure to perform any of our obligations under these terms and conditions due to any cause beyond our reasonable control, including industrial action.

These terms and conditions constitute the entire agreement between you and us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

The waiver by us of any breach or default of these conditions shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same or any other provision.

If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.

Why Cook? is committed to protecting the privacy of our customers while at the same time providing a personalised and valuable service. While it is important for us to collect personal information about you all such information will be collected with your consent.

Personally Identifiable Information
As part of the registration process when you order from Why Cook?, we ask for basic information about you, including your name, telephone number, email and delivery address. This information is needed to be able to process your order and organise delivering points. We will also pass your address and telephone number to our delivery team so that they can call if there are specific instructions to do so. We may also ask for some optional demographic information that we use to understand who our customers are and what you want. This information enables us to make ongoing changes to our services so that we can improve our products and services and match them to your needs and desires. We may use this information occasionally to notify you about our new services and products, make recommendations to you and advise you of special offers we think you may be interested in.

Information about you will only be shared or transferred to carefully selected companies or trusted partners with your consent, or unless we are instructed to do so by a recognised legal authority.

Third Party Sites
This site is hosted in a third party website and contains links to other web sites. Please be notified that Why Cook? cannot be held responsible for the privacy practices of other websites. We encourage all visitors to be aware and read the privacy statements of each and every website that collects personally identifiable information.

Privacy Statement Changes
Why Cook? may change this privacy statement at any time. You are advised to read this statement each and every time so that you are satisfied with the privacy conditions under which you provide Why Cook? with your personal information.

Retention of Records
We will keep Personal Information only as long as it is necessary, including for the purposes of updating the product or services or as required by law.